FAQs - Frequently Asked Questions

FAQs

Is it handmade?

Yes ....all items in my store are carefully and lovingly handmade by me in my studio in Maidenhead, Berkshire. Each piece will be very slightly different due to the handcrafted nature of my work...no mass produced items here!

Ethical materials

All my raw materials are sourced ethically from respected merchants. I use 925 sterling silver, fine silver, raw copper and brass and genuine natural gemstones.

Hallmarking

All my 925 sterling silver jewellery weighing over 7.78g complies with the UK hallmarking regulations and I have my own Sponsor's Mark registered with the London Assay Office. My hallmark begins with my initials 'DSB'.

Packaging

All Silver Wave jewellery arrives wrapped in tissue paper tied with a ribbon and placed in a pretty linen bag ready to open and enjoy or give as a gift. If you would like me to add a short handwritten gift note please let me know the message you would like me to include when you check out. Please add the wording in the 'order special instructions' box when you check out.

Care instructions

All jewellery will naturally tarnish over time so to slow this process down keep each piece in a little airtight plastic bag when not being worn.
To bring back the shine (whilst taking care not to touch any gemstones or beads):
Sterling and fine silver: use a silver polishing cloth, silver dip or a metal polisher (for example Glanol) with a soft cloth.

Copper and brass: use a metal polisher (for example Glanol) or make a solution out of warm water and a few drops of lemon juice and a little baking soda and with a soft toothbrush clean the metal with this mixture. Leave for a few minutes then rinse thoroughly with clean water and dry carefully with a soft cloth.

Shipping

UK shipping included

Channel Islands: £3.70

US, Canada and New Zealand: £13.00

Processing and Delivery

Processing time: 1 to 2 business days but during busy times of the year (Christmas etc) or if I am on holiday the processing time maybe longer so please contact me if your order is urgent (info@silverwavejewellery.com). 

All orders are posted via Royal Mail Tracked 24 or Tracked 48 within the UK (please refer to the individual product listings) and via Royal Mail International tracked for overseas items.

Sizing 

Bangles

To measure for the correct size please put your hand in the same position as you would when you normally slip a bangle on, slightly bringing your fingers together under each other, then measure the widest part around your hand – this is the circumference/length.

Rings

UK v US ring sizing: L=5 3/4, M=6 1/4, N=6 3/4, O=7, P=7 1/2, Q=8, R=8 1/2, S=9, T=9 1/2, U=10, V=10 1/2

However...if you need any help with sizing please just ask - email me at info@silverwavejewellery.com

Thank you

Deborah