Refund policy

Returns and Exchanges 
Please contact us within 14 days of delivery to advise you wish to return or exchange an item. The item must be returned within 21 days. We do not accept cancellations.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. 

Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 25 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company as it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@silverwavejewellery.com. 

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
If you need to exchange it for the same item but a different size for example, send us an email at silverwavedesigns@gmail.com and send your item to: Silver Wave Jewellery, Oaken Grove, Maidenhead, SL6 6HN, United Kingdom. 

Shipping
To return your product please first email me at info@silverwavejewellery.com and I will confirm shipping instructions.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Please obtain Proof of Postage when returning an item. If you are shipping an item over £20, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.